Semantics and Pragmatics: Why Words Matter When It Comes to Undefined Terms

Philadelphia partner Steve Serfass and Patrick Reeder of Genworth presented at the 2016 Long Term Care International Forum (LTCIF) in San Diego, CA.

Call it semantics, or call it pragmatics, the bottom line is—words matter for best-in-class claims administration. In this interactive session, Steve discussed the importance of careful scrutiny of policy language, particularly of undefined terms.