Facial Recognition: Triumphs and Tribulations from Deployment at Mall of America

Litigation partner Justin Kay participated in a presentation at ASIS International’s Global Security Exchange (GSX) about implementing facial recognition technology at the Mall of America. Kay and the other panelists discussed the challenges of selecting the most effective technology, navigating initial deployment hurdles, and keeping up with rapidly changing biometric legislation. They also shared both setbacks and successes, including how the team addressed legal considerations across various jurisdictions and ultimately leveraged facial recognition to enhance patron safety and the overall visitor experience.