Mall of America: Rollout Considerations for Facial Recognition Security Operations

Litigation partner Justin Kay participated in a presentation at the Security Industry Association’s ISC East about implementing facial recognition technology at the Mall of America. Kay and the other panelists discussed the challenges of selecting the most effective technology, navigating initial deployment hurdles, and keeping up with rapidly changing biometric legislation. They also shared both setbacks and successes, including how the team addressed legal considerations across various jurisdictions and ultimately leveraged facial recognition to enhance patron safety and the overall visitor experience.