The Telephone Consumer Protection Act: A Long and Winding Road

On April 30, 2019, Florham Park partner Matt Fedor and Washington, D.C. partner Laura Phillips presented a webinar to members of the National Association of Federally-Insured Credit Unions (NAFCU). The webinar, titled “The Telephone Consumer Protection Act: A Long and Winding Road,” covered a wide range of TCPA topics, including what’s prohibited and what’s permissible; the trends and issues that arise in TCPA litigation; and what solutions may be in the works for companies that need to contact their customers by phone or text. NAFCU Certified Compliance Officers and Certified Risk Managers were in attendance.

Key Takeaways:

• Identify calls and texts that may create potential TCPA risk
• Understand how the FCC and courts typically approach common TCPA issues
• Review litigation trends and new FCC initiatives on robocalling, spoofing and call authentication
• Discuss best practices to mitigate risk