Patient-Centric Telemedicine: A View from the Trenches

We held a roundtable discussion of the risks and rewards of offering direct-to-consumer telemedicine services, with insights from Kristin Upton, Senior Counsel, and Cathy Newhouse, Executive Consultant of Bon Secours Health System, Inc. (BSHSI), and Terrence Lewis, Senior Associate Counsel, and Natasa Sokolovich, Executive Director, Telehealth of University of Pittsburgh Medical Center (UPMC).

Our panelists discussed:

• The choice of platforms and process for decision-making;
• Legal issues and practical implications;
• Operational surprises that may arise; and
• Patient experience considerations.