April 27, 2023

How COVID Has Changed Long-Term Care Insurance



Although the masks are for the most part behind us, the residual impacts and effects of COVID-19 will be felt by all for many years to come. In this interactive session, Sandy Jones discusses some of the considerations for long-term care insurance companies that have been caused by, exacerbated by or are attendant to the COVID-19 pandemic.

The discussion includes a holistic review of how the long-term care insurance industry has been impacted in almost every way. Specific examples and risks are addressed, ranging from claims and policy administration practices, company hiring and staffing/retention, company-wide consistency issues, country-wide care shortages, accommodations, policy and claims exceptions, and increasing experience with fraud, waste and abuse.

Sandy also discusses the legal risks and pitfalls surrounding each of these issues. In addition, the session touches upon recent litigation matters that have been filed that directly relate to the pandemic and its lasting impact.

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